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LABOUR AND WAIT

Where to find Labour and Wait

Labour and Wait can be found at the following locations:
85 Redchurch Street in Shoreditch, London, E2
The Workroom in Bethnal Green, London, E2
Sendagaya, Tokyo, our shop in Japan
Dover Street Market, London
Dover Street Market, New York
For opening hours and location information, click on the links above

Where does your name come from?

Our name is taken from the last line of Henry Wadsworth Longfellow's poem 'A Psalm of Life':

Let us, then, be up and doing,
With a heart for any fate;
Still achieving, still pursuing,
Learn to labour and to wait.

Where did the idea for the shop come from?

Labour and Wait was intended as a place to buy timeless, functional, well designed, high quality products, at a time when most retailers were tending towards cheap, disposable low quality items. (For more information, see 'About Us' or our Press Page)

OUR PRODUCTS

Is everything made in England?

Unfortunately it is becoming ever harder to find products made in England. We are always searching for local suppliers of high quality goods, even if the costs are higher.

Do you manufacture everything yourself?

We buy from hundreds of manufacturers all around the world. We do manufacture some items ourselves, including our Enamel Lampshades, our Aprons and Work Jackets.

Where do your products come from?

England, Scotland, Wales, Ireland, France, Germany, Belgium, Holland, Austria, Spain, Portugal, Italy, Slovakia, Sweden, Japan, and the USA. And we are always looking for more suppliers.

ORDERING AND DELIVERY

What is your Ordering Policy?

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.

Credit Card orders are processed securely by Shopify Payments; Labour and Wait does not handle any credit card data for orders placed online.

If you would like to speak to a member of staff, we can accept orders over the phone. Please call us on +44 (0)20 7729 6253 with your order requirements and card details to hand.

Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.

What is your Delivery Policy?

We aim to process orders the same day, although at busy periods such as November/December please allow 2-3 days extra. Please also note that orders are only processed Monday to Friday.

We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either First Class with Royal Mail or courier service with DPD or DHL. Royal Mail postage will cost between £1.50 - £3.50 and DPD £6.50. Please note, these costs only apply to the U.K.

U.K. orders over £65 are posted for free.

We do not add any extra charge for packing as we recycle all the packaging we receive.

Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.

Do you ship internationally?

Yes we do, the shipping costs will be worked out in the 'shopping bag' before you reach the 'checkout'.

International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Under 500g we use Royal Mail, and over 501g we use a courier to ensure all packages are tracked.

If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email orders@labourandwait.co.uk.

When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you. 

Please note that customers outside of the European Union (EU) may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by your Government.

Please allow up to two weeks for delivery of international orders.

What is your Returns Policy?

We can offer a refund on any item as long as it is returned in a saleable condition within 30 days. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.

Please return goods to:
Labour and Wait Workroom
30 The Oval, London, E2 9DT

Please do not return orders to our shop address at 85 Redchurch Street, as this will severely delay the processing of your return.

If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.

OTHER

Can I borrow products for a photoshoot?

Yes, for any press or photoshoot requests, please email press@labourandwait.co.uk.

Can I use your pictures?

All images, text, design and graphics on this website are owned by Labour and Wait. We welcome people sharing our images, but please ensure a correct credit and a link to this site.

Do you sell at trade/wholesale prices?

We are able to offer a trade service on selected product lines and we also wholesale certain products. For further information, please visit our Trade/Wholesale page.

Do you offer a Wedding List service?

Yes we do, if you are interested in a Wedding List service, please email orders@labourandwait.co.uk.

Would you like to sell my product?

We are always keen to find new products, as long as they fit our criteria of being functional, timeless and well designed. If you have a product that you think we would be interested in, please call us on 020 7729 6253.

Can I work for you?

We are a small team but we do occasionally have vacancies. These are advertised on our vacancy page.

Privacy Policy and Terms and Conditions

Find here our privacy policy and terms and conditions.

ANOTHER QUESTION?

If you have another question, please see below:

Online order enquiries: orders@labourandwait.co.uk
Shop enquiries: redchurch@labourandwait.co.uk
Trade and Wholesale enquiries: wholesale@labourandwait.co.uk